Roles:
Unauthenticated Viewer
Help Desk Consultant
Technician
Administrator
Also need a role for "former employee" (need a better name). For example, what happens if a help desk consultant stops working at the desk. They shouldn't have access anymore, but if they are "deleted" we'll have issues with any tickets they created. Perhaps call it disabled.
Roles:
Also need a role for "former employee" (need a better name). For example, what happens if a help desk consultant stops working at the desk. They shouldn't have access anymore, but if they are "deleted" we'll have issues with any tickets they created. Perhaps call it disabled.