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<?xml version="1.0" encoding="utf-8" ?>
<otrs_package version="1.0">
<CVS>$Id: FAQ.sopm,v 1.136 2013-06-30 00:58:29 cr Exp $</CVS>
<Name>FAQ</Name>
<Version>0.0.0</Version>
<Framework>3.3.x</Framework>
<Vendor>OTRS AG</Vendor>
<URL>http://otrs.org/</URL>
<License>GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007</License>
<Description Lang="en">The FAQ/knowledge base.</Description>
<Description Lang="de">Die FAQ-/Wissensdatenbank.</Description>
<Filelist>
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<File Permission="755" Location="bin/cgi-bin/faq.pl"/>
<File Permission="755" Location="bin/fcgi-bin/faq.fpl"/>
<File Permission="644" Location="doc/faq-database.png"/>
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<DatabaseInstall Type="post">
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<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Unique Name="faq_language_name">
<UniqueColumn Name="name"/>
</Unique>
</TableCreate>
<Insert Table="faq_language">
<Data Key="name" Type="Quote">en</Data>
</Insert>
<Insert Table="faq_language">
<Data Key="name" Type="Quote">de</Data>
</Insert>
<TableCreate Name="faq_state_type">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Unique Name="faq_state_type_name">
<UniqueColumn Name="name"/>
</Unique>
</TableCreate>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote">internal</Data>
</Insert>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote">external</Data>
</Insert>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote">public</Data>
</Insert>
<TableCreate Name="faq_state">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="type_id" Required="true" Type="INTEGER"/>
<Unique Name="faq_state_name">
<UniqueColumn Name="name"/>
</Unique>
<Index Name="faq_state_type_id">
<IndexColumn Name="type_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_category">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="parent_id" Required="true" Type="INTEGER"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="valid_id" Required="true" Type="SMALLINT"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_category_parent_id">
<IndexColumn Name="parent_id"/>
</Index>
<Index Name="faq_category_name">
<IndexColumn Name="name"/>
</Index>
<Index Name="faq_category_valid_id">
<IndexColumn Name="valid_id"/>
</Index>
<ForeignKey ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKey>
</TableCreate>
<Insert Table="faq_category">
<Data Key="name" Type="Quote">Misc</Data>
<Data Key="comments" Type="Quote">Misc Comment</Data>
<Data Key="valid_id">1</Data>
<Data Key="created">current_timestamp</Data>
<Data Key="created_by">1</Data>
<Data Key="changed">current_timestamp</Data>
<Data Key="changed_by">1</Data>
<Data Key="parent_id">0</Data>
</Insert>
<TableCreate Name="faq_category_group">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
<Column Name="group_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Column Name="created_by" Required="false" Type="INTEGER"/>
<Column Name="changed" Required="false" Type="DATE"/>
<Column Name="changed_by" Required="false" Type="INTEGER"/>
<Index Name="faq_category_group_category_id">
<IndexColumn Name="category_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_item">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="f_number" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="f_subject" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="f_name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="f_language_id" Required="true" Type="SMALLINT"/>
<Column Name="state_id" Required="true" Type="SMALLINT"/>
<Column Name="category_id" Required="true" Type="SMALLINT"/>
<Column Name="approved" Required="true" Default="1" Type="SMALLINT"/>
<Column Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
<Column Name="f_keywords" Required="false" Size="400" Type="VARCHAR"/>
<Column Name="f_field1" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field2" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field3" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field4" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field5" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field6" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_item_state_id">
<IndexColumn Name="state_id"/>
</Index>
<Index Name="faq_item_category_id">
<IndexColumn Name="category_id"/>
</Index>
<Index Name="faq_item_valid_id">
<IndexColumn Name="valid_id"/>
</Index>
<ForeignKey ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKey>
</TableCreate>
<TableCreate Name="faq_history">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_history_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<Insert Table="faq_history">
<Data Key="name" Type="Quote">Created</Data>
<Data Key="item_id">1</Data>
<Data Key="created">current_timestamp</Data>
<Data Key="created_by">1</Data>
<Data Key="changed">current_timestamp</Data>
<Data Key="changed_by">1</Data>
</Insert>
<TableCreate Name="faq_attachment">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="faq_id" Required="true" Type="BIGINT"/>
<Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
<Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
<Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
<Column Name="content" Required="true" Type="LONGBLOB"/>
<Column Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_attachment_faq_id">
<IndexColumn Name="faq_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_voting">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="created_by" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="false" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="50" Type="VARCHAR"/>
<Column Name="rate" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Index Name="faq_voting">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_log">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Index Name="faq_log_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
</DatabaseInstall>
<DatabaseUpgrade Type="post">
<TableCreate Name="faq_category_group" Version="1.1.3">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
<Column Name="group_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Column Name="created_by" Required="false" Type="INTEGER"/>
<Column Name="changed" Required="false" Type="DATE"/>
<Column Name="changed_by" Required="false" Type="INTEGER"/>
</TableCreate>
<TableCreate Name="faq_log" Version="1.5.1">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Index Name="item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableAlter Name="faq_item" Version="1.5.1">
<ColumnAdd Name="approved" Required="true" Default="1" Type="SMALLINT"/>
</TableAlter>
<TableAlter Name="faq_attachment" Version="1.5.1">
<ColumnAdd Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
</TableAlter>
<TableAlter Name="faq_item" Version="1.6.91">
<ColumnDrop Name="free_key1"/>
<ColumnDrop Name="free_value1"/>
<ColumnDrop Name="free_key2"/>
<ColumnDrop Name="free_value2"/>
<ColumnDrop Name="free_key3"/>
<ColumnDrop Name="free_value3"/>
<ColumnDrop Name="free_key4"/>
<ColumnDrop Name="free_value4"/>
</TableAlter>
<TableAlter Name="faq_state" Version="2.1.92">
<IndexCreate Name="faq_state_type_id">
<IndexColumn Name="type_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category" Version="2.1.92">
<IndexCreate Name="faq_category_parent_id">
<IndexColumn Name="parent_id"/>
</IndexCreate>
<IndexCreate Name="faq_category_name">
<IndexColumn Name="name"/>
</IndexCreate>
<IndexCreate Name="faq_category_valid_id">
<IndexColumn Name="valid_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category_group" Version="2.1.92">
<IndexCreate Name="faq_category_group_category_id">
<IndexColumn Name="category_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="2.1.92">
<IndexCreate Name="faq_item_state_id">
<IndexColumn Name="state_id"/>
</IndexCreate>
<IndexCreate Name="faq_item_category_id">
<IndexColumn Name="category_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_history" Version="2.1.92">
<IndexCreate Name="faq_history_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_attachment" Version="2.1.92">
<IndexDrop Name="faq_id"/>
<IndexCreate Name="faq_attachment_faq_id">
<IndexColumn Name="faq_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_voting" Version="2.1.92">
<IndexCreate Name="faq_voting">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_log" Version="2.1.92">
<IndexDrop Name="item_id"/>
<IndexCreate Name="faq_log_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category" Version="2.1.93">
<ForeignKeyCreate ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKeyCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="2.1.93">
<ColumnAdd Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
<IndexCreate Name="faq_item_valid_id">
<IndexColumn Name="valid_id"/>
</IndexCreate>
<ForeignKeyCreate ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKeyCreate>
</TableAlter>
</DatabaseUpgrade>
<DatabaseUninstall Type="pre">
<TableDrop Name="faq_history"/>
<TableDrop Name="faq_attachment"/>
<TableDrop Name="faq_item"/>
<TableDrop Name="faq_category"/>
<TableDrop Name="faq_category_group"/>
<TableDrop Name="faq_state"/>
<TableDrop Name="faq_state_type"/>
<TableDrop Name="faq_language"/>
<TableDrop Name="faq_voting"/>
<TableDrop Name="faq_log"/>
</DatabaseUninstall>
<CodeInstall Type="post">
# define function name
my $FunctionName = 'CodeInstall';
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module
if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance
my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method
if ( !$CodeObject->$FunctionName(%{$Self}) ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method $FunctionName() on $CodeModule.pm."
);
}
}
# error handling
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method new() on $CodeModule.pm."
);
}
}
</CodeInstall>
<CodeUpgrade Type="post">
# define function name
my $FunctionName = 'CodeUpgrade';
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module
if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance
my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method
if ( !$CodeObject->$FunctionName(%{$Self}) ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method $FunctionName() on $CodeModule.pm."
);
}
}
# error handling
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method new() on $CodeModule.pm."
);
}
}
</CodeUpgrade>
<CodeUpgrade Type="post" Version="1.5.3">
# define function name
my $FunctionName = 'CodeUpgradeSpecial';
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module
if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance
my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method
if ( !$CodeObject->$FunctionName(%{$Self}) ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method $FunctionName() on $CodeModule.pm."
);
}
}
# error handling
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method new() on $CodeModule.pm."
);
}
}
</CodeUpgrade>
<CodeReinstall Type="post">
# define function name
my $FunctionName = 'CodeReinstall';
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module
if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance
my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method
if ( !$CodeObject->$FunctionName(%{$Self}) ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method $FunctionName() on $CodeModule.pm."
);
}
}
# error handling
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method new() on $CodeModule.pm."
);
}
}
</CodeReinstall>
<CodeUninstall Type="pre">
# define function name
my $FunctionName = 'CodeUninstall';
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module
if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance
my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method
if ( !$CodeObject->$FunctionName(%{$Self}) ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method $FunctionName() on $CodeModule.pm."
);
}
}
# error handling
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method new() on $CodeModule.pm."
);
}
}
</CodeUninstall>
<IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to install the OTRS package FAQ.<br/>
<br/>
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das OTRS-Paket FAQ zu installieren.<br/>
<br/>
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Vergewissern Sie sich, dass ihre Datenbank Pakete mit einer Größe von mehr als 5 MB akzeptiert. Eine MySQL Datenbank akzeptiert beispielsweise standardmäßig Pakete mit einer Größe von maximal 1 MB. In diesem Fall muss der Wert für max_allowed_packet erhöht werden. Empfohlen werden 20 MB.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Install Information" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está a punto de instalar el paquete FAQ de OTRS.<br/>
<br/>
<br/>
<strong>ATENCIÓN</strong>
<br/>
<br/>
Por favor asegúrese que su base de datos acepte paquetes de más de 5 MB de tamaño. Por ejemplo una base de datos de MySQL acepta paquetes de más de 1 MB predefinido. En este caso la configuración max_allowed_packet debe ser incrementada. El tamaño recomendado es 20 MB.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="en"><![CDATA[
<br/>
<strong>NOTICE</strong>
<br/>
<br/>
In order to grant users access to the faq menu, you need to add them as member to the group 'faq'.
<br/>
<br/>
The menu items that were added by this package will be visible after you log-in to the system again.
<br/>
<br/>
To create new FAQ article you need to create categories and define the permission who can access categories.
<br/>
<br/>
If you are using the FAQ approval feature, you need to create a group and define a queue.
You will find further information in the sysconfig in FAQ -> Core::Approval.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>HINWEIS</strong>
<br/>
<br/>
Um Benutzern Zugriff auf das FAQ-Menü zu gewähren, müssen diese Mitglied der neuen Gruppe 'faq' sein.
<br/>
<br/>
Die von diesem Paket hinzugefügten Menü-Punkte sind erst nach einem erneuten Anmeldevorgang im System sichtbar.
<br/>
<br/>
Um FAQ Artikel erstellen zu können müssen zuerst Kategorien erstellt und die Berechtigungs-Gruppen dieser Kategorien definiert werden.
<br/>
<br/>
Wenn Sie das FAQ-Freigabe-Feature verwenden möchten, müssen Sie eine Gruppe dafür anlegen und eine Queue definieren.
Weitere Informationen finden Sie in der Sysconfig unter FAQ -> Core::Approval.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="es"><![CDATA[
<br/>
<strong>AVISO</strong>
<br/>
<br/>
Para poder permitir el acceso a los usuarios al menú de faq, usted necesita agregarlos como miembros del grupo 'faq'.<br/>
<br/>
<br/>
Los elementos del menu que fueron agregados por este paquete serán visibles después de que cierre y abra su sesión de nuevo.
<br/>
<br/>
Para crear un nuevo artículo FAQ usted necesita crear una categoría y definir los permisos de quienes pueden acceder esta categoría.
<br/>
<br/>
Si usted está utilizando la funcionalidad de "FAQ approval", necesita crear un grupo y definir una cola.
Encontrará más información en sysconfig, en FAQ -> Core::Approval.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to upgrade the OTRS package FAQ.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das OTRS-Paket FAQ zu aktualisieren.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de actualizar el paquete FAQ de OTRS.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
If you uninstall this package, all database tables that were created during installation will be deleted.
All data from these tables will be irrevocably lost!
<br/>
<br/>
The groups 'faq' and 'faq_admin' that were created during package installation will be deactivated.
You can activate these groups again in the admin area.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Bei der Deinstallation werden die von diesem Paket angelegten Datenbank-Tabellen gelöscht.
Alle darin enthaltenen Daten gehen unwiderruflich verloren!
<br/>
<br/>
Die von diesem Paket angelegten Gruppen 'faq' und 'faq_admin' werden deaktiviert.
Sie können jederzeit im Admin-Bereich wieder aktiviert werden.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="es"><![CDATA[
<br/>
<strong>ATENCIÓN</strong>
<br/>
<br/>
Si usted desinstala este paquete, todas las tablas de la base de datos creadas durante la instalación serán borradas.
¡Todos los datos de esas tablas se perderán irrevocablemente!.
<br/>
<br/>
Los grupos 'faq' y 'faq_admin' que fueron creados durante la instalación del paquete serán desactivados.
Usted puede activar estos grupos nuevamente en el área de admin.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
</otrs_package>