diff --git a/content/manuals/security/authentication/2fa/recover-hub-account.md b/content/manuals/security/authentication/2fa/recover-hub-account.md index 9bcc06f9cfd9..2407caa46b68 100644 --- a/content/manuals/security/authentication/2fa/recover-hub-account.md +++ b/content/manuals/security/authentication/2fa/recover-hub-account.md @@ -3,10 +3,10 @@ title: Recover your Docker account description: Recover your Docker account and manage two-factor authentication recovery codes keywords: account recovery, two-factor authentication, 2FA, recovery code, docker hub security aliases: - - /docker-hub/2fa/recover-hub-account/ - - /security/for-developers/2fa/recover-hub-account/ - - /security/2fa/new-recovery-code/ - - /platform/security/authentication/2fa/recover-hub-account/ + - /docker-hub/2fa/recover-hub-account/ + - /security/for-developers/2fa/recover-hub-account/ + - /security/2fa/new-recovery-code/ + - /platform/security/authentication/2fa/recover-hub-account/ weight: 20 --- @@ -28,10 +28,6 @@ This generates a new code. Select the visibility icon to view the code. Save you ## Recover your account without access -If you lost access to both your two-factor authentication application and your recovery code: +If you lost access to both your two-factor authentication application and your recovery code, you can't complete the normal sign-in process because you don't have the required 2FA verification code. -1. Sign in to your [Docker account](https://app.docker.com/login) with your username and password. -1. Select **I've lost my authentication device** and **I've lost my recovery code**. -1. Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout). - -You must enter the primary email address associated with your Docker ID in the Contact Support form for recovery instructions. +Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout) with the primary email address associated with your Docker ID and follow the recovery instructions provided by Docker Support.