Replying ticket the and answer attached to another ticket

[apirozzi]

Hi, I'm the administrator of mantisbt.
An user create a ticket from mantisbt.
I receive the message on TelegramBot
I select the message and I choose REPLY.
Then I write an answer and when I send the message, TelegramBot says that my message is attached to a ticket with different ID.
Checking it on mantisbt is the truth: my answer is attached to the wrong ticket.
Sometimes, replying, TelegramBot says that the ticket is not found, because he tries to attach to a wrong ticket id

[brlumen]

Hello! What is your version of bot and mantisbt? пт, 11 окт. 2024 г. в 15:00, apirozzi ***@***.***>:

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Hi, I'm the administrator of mantisbt. An user create a ticket from mantisbt. I receive the message on TelegramBot I select the message and I choose REPLY. Then I write an answer and when I send the message, TelegramBot says that my message is attached to a ticket with different ID. Checking it on mantisbt is the truth: my answer is attached to the wrong ticket. Sometimes, replying, TelegramBot says that the ticket is not found, because he tries to attach to a wrong ticket id — Reply to this email directly, view it on GitHub <#63>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGGRAVXTMHABUEBEAGGPRJTZ26ATVAVCNFSM6AAAAABPYMCTRKVHI2DSMVQWIX3LMV43ASLTON2WKOZSGU4DANZSGQ4DEOI> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[apirozzi]

[TelegramBot 1.6.0]
Versione MantisBT 2.26.1
Versione schema database 211
Versione PHP 7.2.24-0ubuntu0.18.04.17
Driver del database mysqli
Versione database, descrizione 10.1.48, 10.1.48-MariaDB-0ubuntu0.18.04.1
Percorso Sito /var/www/html/mantisbt/
Percorso Core /var/www/html/mantisbt/core/
Percorso Plugin /var/www/html/mantisbt/plugins/

[brlumen]

Could you also provide: 1. bug_id to which the comment should have been added; 2. bug_id to which the comment was added is erroneous; 3. comment id. I'll see if everything is ok with the dimension of the variables associated with the comments. пт, 11 окт. 2024 г. в 16:39, apirozzi ***@***.***>:

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[TelegramBot 1.6.0] Versione MantisBT 2.26.1 Versione schema database 211 Versione PHP 7.2.24-0ubuntu0.18.04.17 Driver del database mysqli Versione database, descrizione 10.1.48, 10.1.48-MariaDB-0ubuntu0.18.04.1 Percorso Sito /var/www/html/mantisbt/ Percorso Core /var/www/html/mantisbt/core/ Percorso Plugin /var/www/html/mantisbt/plugins/ — Reply to this email directly, view it on GitHub <#63 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGGRAVWGYDI47KXPZ6COUWTZ26MGVAVCNFSM6AAAAABPYMCTRKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMBXGAZTENRVGM> . You are receiving this because you commented.Message ID: ***@***.***>

[apirozzi]

This is the screenshot where you can look
bug_id to which the comment should have been added: 69
bug_id to which the comment was added is erroneous; 16
comment id was 92, but I delete it from mantisbt, because it was linked to a bug of another customer, then I wrote manually from mantisbt with comment_id 93

[brlumen]

Don't you practice deleting bugs or comments? пт, 11 окт. 2024 г., 19:39 apirozzi ***@***.***>:

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Immagine.WhatsApp.2024-10-11.ore.14.34.29_65e8f907.jpg (view on web) <https://github.com/user-attachments/assets/4fa9a994-197c-4628-8933-6beb388e1e1b> This is the screenshot where you can look bug_id to which the comment should have been added: 69 bug_id to which the comment was added is erroneous; 16 comment id was 92, but I delete it from mantisbt, because it was linked to a bug of another customer, then I wrote manually from mantisbt with comment_id 93 — Reply to this email directly, view it on GitHub <#63 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGGRAVTYJQA2YXTLL34JP33Z27BHFAVCNFSM6AAAAABPYMCTRKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMBXGMZDSMZWGI> . You are receiving this because you commented.Message ID: ***@***.***>

[brlumen]

Do you happen to have plugin event logging enabled?
$g_log_level = LOG_ALL or LOG_PLUGIN
If so, could you send me a log (most likely these events will be located in error.log)?