I'm a Product Support Analyst with 5+ years of enterprise production support experience, focused on troubleshooting applications, data platforms, cloud services, and production environments.
I currently work in enterprise product support at CMiC, working with infrastructure-facing systems, observability and cloud technologies.
Previously at Infosys, I supported enterprise production workloads for Apple, including ETL/data-platform environments involving AWS, Snowflake, Oracle, Teradata and Vertica.
I'm now focused on moving deeper into Cloud Operations, Azure Administration and SRE — with an emphasis on reliability, automation, observability, incident response and Infrastructure as Code.
Terraform · Microsoft Azure · Azure CLI · Linux · Networking · Infrastructure as Code · Incident Response
A hands-on Azure Cloud Operations lab built around real infrastructure operations rather than simple resource provisioning.
The project demonstrates:
- Infrastructure deployment with Terraform
- Azure VNet, subnet, NSG, NIC and Linux VM administration
- Investigating Azure subscription policies and regional constraints
- VM SKU availability investigation using Azure CLI
- Terraform state reconciliation and importing existing Azure resources
- Private VM administration without a public IP
- Linux systemd / journal troubleshooting
- Controlled incident simulation and service recovery
- Terraform plan validation and infrastructure drift checks
- Cloud cost awareness and cleanup practices
Operational workflow:
Provision → Validate → Troubleshoot → Reconcile → Operate → Simulate Incident → Recover → Verify
This is currently my primary portfolio project for demonstrating hands-on Azure Cloud Operations / Infrastructure / SRE capability.
- Cloud Operations Engineer
- Azure Administrator
- Site Reliability Engineer
- Cloud Support / Platform Engineer
- Azure — AZ-104 Certified
- AWS
- OCI Foundations
- Cloud networking
- Compute and storage
- IAM / access control
- Database services
- Terraform / Bicep — building hands-on capability
- Infrastructure provisioning
- Configuration management
- GitHub Actions
- Jenkins
- Build and deployment automation
- Dynatrace
- Cloud monitoring
- Logs, metrics and alerts
- Production troubleshooting
- Health checks
- Python
- SQL
- Bash
- Operational scripting
- ETL / automation workflows
- Docker
- Kubernetes
- Linux
Azure · Terraform · Azure CLI · Linux · Networking · Incident Response
Hands-on cloud operations lab covering Infrastructure as Code, Azure subscription troubleshooting, Terraform state reconciliation, private VM administration and controlled incident response.
Focus: Azure operations · IaC · troubleshooting · networking · Linux · reliability
AWS S3 · Glue · Glue Crawler · Athena · QuickSight · IAM
End-to-end AWS data platform demonstrating multi-service cloud integration, data movement, troubleshooting and service configuration.
Focus: cloud integration · troubleshooting · IAM · data platform operations
Python · Streamlit · Azure SQL · pyodbc · Plotly
Cloud-hosted application demonstrating managed database connectivity, deployment configuration, secrets handling and troubleshooting between application and cloud infrastructure.
Focus: Azure · cloud application support · database connectivity · deployment
Python · Pandas · JSON · CSV · Logging
Repeatable ETL pipeline demonstrating extraction, transformation, data processing and execution logging.
Focus: automation · scripting · data processing
Supported production workloads in an Apple environment across data-platform and ETL systems involving:
- Snowflake
- Oracle
- Teradata
- Vertica
- AWS
- ETL pipelines
- Production monitoring
- Incident troubleshooting
- SLA-driven operations
Currently supporting an enterprise software environment with infrastructure-facing issues, observability, production troubleshooting and cloud technologies including AWS and OCI.
- Microsoft Azure Administrator Associate — AZ-104
- AWS Certified Cloud Practitioner
- OCI Foundations
- SnowPro Core
- Google Cloud Digital Leader
I'm strengthening my hands-on skills in:
Azure → Terraform/Bicep → CI/CD → Observability → Kubernetes → SRE practices
while completing my MTech in Cloud Computing.