An AI-powered diagnostic platform that transforms manuals, documentation, support articles, and technical resources into an intelligent troubleshooting engineer.
Helix is an intelligent product support platform designed to help users diagnose, troubleshoot, and resolve product issues using official manufacturer documentation.
Instead of behaving like a traditional chatbot, Helix acts as a digital support engineer.
It systematically:
- Understands symptoms
- Retrieves relevant documentation
- Asks follow-up questions
- Eliminates unlikely causes
- Suggests safe inspection steps
- Diagnoses probable issues
- Recommends solutions
- Cites official documentation
The result is a support experience that feels closer to speaking with a technician than searching through PDFs.
Every day users struggle with products such as:
- Routers
- Printers
- Air Conditioners
- Washing Machines
- Scooters
- Water Purifiers
- Consumer Electronics
The information needed to solve their issues already exists.
The challenge is that it is scattered across:
- Product manuals
- Service guides
- Knowledge bases
- Support websites
- Videos
- Technical documentation
Traditional support systems force users to search through hundreds of pages of documentation.
Helix changes that.
Helix converts manufacturer documentation into a searchable knowledge repository and combines it with AI-powered diagnostic reasoning.
Unlike a standard RAG chatbot:
Question
↓
Retrieve Docs
↓
Answer
Helix follows a diagnostic workflow:
Question
↓
Retrieve Docs
↓
Investigate
↓
Ask Follow-Up Questions
↓
Eliminate Possibilities
↓
Diagnose
↓
Recommend Solution
This approach produces more accurate troubleshooting results and mimics the workflow of a real support technician.
Companies can:
- Register on the platform
- Create products
- Manage documentation
- Upload support resources
Users can:
- Browse manufacturers
- Explore products
- Search product catalogs
- Access support resources
Supports:
- PDF Manuals
- Text Documents
- Product Guides
- Images
- Videos
- External Documentation Links
All content is automatically indexed for retrieval.
The heart of Helix.
Features:
- Multi-turn troubleshooting
- Diagnostic reasoning
- Source citations
- Context retention
- Documentation-backed recommendations
- Root cause analysis
Example:
User:
My router is not connecting to the internet.
Assistant:
• Are the WAN lights blinking?
• Did the issue start recently?
• Have you restarted the router?
• Are other devices affected?
The assistant narrows down causes until a probable diagnosis is reached.
Users can interact in multiple languages while documentation remains indexed in English.
Supported examples:
- English
- Hindi
- Spanish
- French
- German
Every recommendation includes references to source documents.
When escalation is required, Helix generates:
- Issue Summary
- Diagnostic History
- Recommended Actions
- Documentation References
allowing support teams to continue seamlessly.
Users can:
- Track owned products
- Monitor warranties
- View maintenance schedules
- Receive future recall alerts
┌───────────────────────────────────────────────┐
│ HELIX │
└───────────────────────────────────────────────┘
┌─────────────┐
│ Browser │
│ Next.js │
└──────┬──────┘
│
▼
┌───────────────────────────┐
│ API / Server Layer │
│ Server Actions │
└─────────────┬─────────────┘
│
┌────────────────┼────────────────┐
▼ ▼ ▼
┌────────────┐ ┌────────────┐ ┌────────────┐
│ Prisma │ │ MOSS │ │ Groq │
│ SQLite DB │ │ Retrieval │ │ Llama 3.3 │
└────────────┘ └────────────┘ └────────────┘
│
▼
┌───────────────────────────────┐
│ Diagnostic AI Technician │
│ │
│ • Retrieve Documentation │
│ • Ask Follow-Up Questions │
│ • Eliminate Possibilities │
│ • Diagnose Issues │
│ • Recommend Fixes │
│ • Cite Sources │
└───────────────────────────────┘
MOSS powers every retrieval operation inside Helix.
User Search
↓
MOSS Product Catalog
↓
Relevant Products
User Query
↓
Product Knowledge Index
↓
Relevant Manual Sections
Conversation
↓
MOSS Session Context
↓
Previous Diagnostic Steps
User Reports Issue
↓
Retrieve Relevant Docs
↓
Retrieve Session Context
↓
Generate Questions
↓
Analyze Answers
↓
Determine Root Cause
↓
Recommend Solution
↓
Provide Citations
- Next.js 15
- React
- TypeScript
- CSS
- Server Actions
- API Routes
- Node.js
- Prisma
- SQLite
- MOSS
- Groq SDK
- Llama 3.3 70B
- NextAuth
- pdf-parse
src/
├── app/
├── actions/
├── components/
├── lib/
├── types/
├── prisma/
└── uploads/git clone https://github.com/your-repository/helix.git
cd helix
npm installDATABASE_URL=
NEXTAUTH_SECRET=
MOSS_PROJECT_ID=
MOSS_PROJECT_KEY=
GROQ_API_KEY=npm run dev- Voice Troubleshooting
- Image-Based Diagnostics
- Maintenance Reminder Engine
- Spare Parts Recommendation System
- Recall Alert System
- Warranty Monitoring
- Product Health Analytics
Most support systems provide answers.
Helix provides diagnosis.
Most chatbots retrieve documentation.
Helix investigates problems.
Most assistants stop at information.
Helix guides users toward resolution.